SURCHARGE FAQ's

1
WHY HAVE YOU IMPLEMENTED A SURCHARGE?

We support the new California minimum wage and State-healthcare initiatives, and would like to keep our current employment practices. The 4% surcharge added to the subtotal of your food & beverage purchases allows us to provide the service, quality and hospitality experience that you have come to appreciate and expect at THE LOT.

2
WHY AM I TO BLAME FOR RISING COST TO BUSINESS?

We are not imposing this charge to offset any costs, but instead are re-distributing this surcharge to business needs which ensure our competitive advantage.

3
WHERE DOES THIS SURCHARGE GO?

The surcharge we collect is a business revenue, which is why California imposes a tax on the charge. Because of this, the charge will be collected as revenue and later be distributed to improving service-based areas of our organization.

4
DOES THIS CHARGE HAVE ANYTHING TO DO WITH "THE AFFORDABLE CARE ACT"?

Although Healthcare is not at the forefront of this charge, we are required by the State to provide benefits to our employees. With this charge, we can offer the industry-best in terms of fair wage and benefits.

5
I HAVE HEARD OF RESTAURANTS IMPOSING 3% SURCHARGE, WHY IS YOURS %4?

Our business model consists of other components such as our state of the art cinema. This requires us to staff THE LOT experience with more Team Members than a traditional sit-down restaurant.

6
SHOULD I TIP LESS BECAUSE I AM PAYING A SURCHARGE?

We can’t suggest how much a guest tips, but please note that our surcharge does not directly benefit our gratuity based staff. Most gratuity based staff makes CA minimum wage, and we have a business practice that better service is just the way we do things.